Check Out Our Frequently Asked Cleaning Questions
GB Cleaning Services provides 24/7 assistance with any questions you may have. Please look through our most asked questions, and contact us for any further assistance!
Billing & Payments
Booking with us means there is a secure way our clients can pay for cleaning and we ONLY accept credit card payments and we accept all major credit cards and will charge your credit card on the morning of your clean. To make a booking this can only be made if you book through our booking page and confirm your booking.
All payments are processed through a secure, 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.
Booking with us means there is a secure way a client can pay for cleaning on ONLY accept credit card payment. We accept all major credit cards and will charge your credit card that you have on file with us. We DO NOT accept cash nor check for payment.
All payments are processed through a third party secure gateway – 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.
Not to worry! This is an authorization debit requested to your issuing bank to verify your credit card.
It is only a temporary charge and will get refunded back to you within the next 7-10 business days.
Payment occurs on the morning of the clean and your credit card will be charged ONLY then.
We always try to avoid these situations, but sometimes mistakes do happen! If you feel you have been overcharged, please let us know as soon as possible so we can issue a refund or provide you with credit for your next booking – whichever you prefer!
Feel free to send us an email regarding your overcharge to info@gb-services.org
You can change your credit card information on your client dashboard.
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Bookings
Making a booking with us is easy! Our online booking system makes everything much more simple and convenient for you! Simply enter details of your home and we will do the rest. Start your booking here.
You can cancel your booking through your client dashboard.
Please note that if you cancel within 48 hrs a cancelation fee of $40 will be incurred and within 24 hours 50% of the booking will be charged. As you can appreciate the cleaners are booked for your cleans and lose work due to last minute cancelations.
You can edit your booking through your client dashboard.
Please note that you must edit your booking at least 24 hours prior to the start time of your booking, or a $40 penalty fee will be incurred.
After your clean has been completed, you will be able to leave a rating and some feedback for your cleaner as soon as you log into your dashboard. We would really appreciate it if you could take out 5 seconds to provide some feedback – it goes directly into improving our services for you!
Yes! You can do this by contacting us. However, please notify us at least 24 hours in advance.
Please note that this cannot be guaranteed, as it will depend on the cleaner’s availabilities.
Relax! It’ll only be a matter of time before your home becomes sparking clean! Immediately after you make your booking, you will receive a confirmation email and soon enough, you’ll have one of our GB Cleaning Services professionals cleaning your home in no time! Please look in Spam as it sometimes lands there.
You can choose to book a regular clean in our checkout process – your booking can be weekly, fortnightly or monthly and attract discounts. We also do one-off bookings.
Our system calculates a recommended number of hours to book for based on the number of bedrooms and bathrooms that you have, as well as any additional services that you’d like to select. Our booking system also allows you to book the hourly service = number of cleaners by the hour/s.
However, you do always have the option to increase or decrease the number of hours that you’d like to book for, depending on what you think is appropriate. Please note that if you do book less hours than recommended, we suggest that you list the parts of your home that you want to be focused on as we may not be able to do a complete and thorough job of your entire home.
First-time customers will not be able to request a specific GB professional.
However, returning customers will be able to request a preferred cleaner via their client dashboard.
Please note that if you request a specific cleaner, the availabilities for your next clean may not be as broad because it is restricted to when your particular cleaner is available.
If you need to re-schedule your booking, you can do this on your dashboard. If you are having any troubles, please feel free to send us an email at info@gb-services.org or call us on 402 590 6582.
Please note that you must re-schedule outside of 24hrs no later prior of your booking, or a 50% of the booking penalty fee will be incurred.
Re-scheduling changes need to be made by 5pm the day before the Booking: You have 24 hours before your scheduled cleaning to cancel your appointment. Any changes made with less than 24 hours notice will result in a 50% fee.
Cancel or reschedule anytime as long as it’s outside of 24 hrs of the booking. Customers are responsible for rescheduling and canceling. Emailing GB to reschedule or cancel a booking is not valid.
If the clean was not canceled and the cleaner arrives to clean, the clean will be charged in full. If the cleaner arrives and no authorization was made to the front desk, the clean will be charged in full.
Customers are responsible for rescheduling or canceling cleans through the GB dashboard. Emails sent to GB to reschedule or to cancel a clean are not valid and will not be accepted.
We try our very best to find a cleaner for your preferred date and time.
However, if you book on short notice, we may not be able to find you a GB Cleaning Services professional for your requested date and time. If this is the case and there is no cleaner available, you will have to choose a different date and time.
If you cannot be home for your booking, that’s perfectly fine. You can leave your key in a secure area.
Once you’ve made up your mind, you can leave instructions for the cleaner in the additional notes section of the checkout process. If anything changes, you can edit your instructions via your client dashboard.
Please note that if you leave your keys with the cleaner, GB Cleaning Services will not be responsible for any issues.
If you don’t need your home cleaned for a particular week, you can skip it by logging into your dashboard and then cancel the booking.
To completely cancel all future bookings, please contact us.
Please note that you must cancel at least 24 hours prior to the start time of your booking, or a 50% cancellation fee will be incurred.
Of course you can! Leave any additional instructions or special requests in the additional notes section at the end of the checkout process. You can also edit these notes at any time via your client dashboard.
Please note that not all requests can be fulfilled.
Deals & Coupons
Yes, of course you can! Simply give us a call on +1 402 590 6582 or drop us an email at info@gb-services.org, and we’ll send through your referral code to give to your friends and family.
With GB Cleaning Services referral program, you will get $25 credit for each friend that uses your referral code.
To redeem a discount code, you can enter it during the checkout process in the Discount Code box. Please note that some discounts are valid for first-time customers only or may have expired.
Unfortunately, you cannot apply a discount to an existing booking that has already been made in our system. However, you can save this coupon for a discount on future bookings provided that the discount code has not expired.
There are no additional fees when redeeming a discount – simply enter the discount code in the checkout process and enjoy your discount!
My Account
If you are seeing messages such as ‘User does not exist in database’ when you are trying to log in, please ensure that you have entered the correct email address (the one you used to make your booking) and temporary password, which we have sent you via email after you made your first booking with us.
If you are still unable to log in, please ensure that you have clicked the email verification link that we provided in your first booking confirmation email. This will activate your account with us, meaning that you will be able to access your dashboard to view and edit any upcoming bookings!
You can change your password via your client dashboard – once you have logged in, go to the section named ‘Account Details’ and you will be able to change your password there.
You can change your credit card information via your client dashboard, under the section ‘Account Details’.
Log in button is at the top of the page.
If you have forgotten your password, you will be able reset it by clicking on ‘Forgot Password?’
You can see the details of all upcoming and past bookings on your client dashboard.
Don’t worry – click on ‘Forgot Password?’ and we’ll send you an email with your temporary password, which you can change after you have logged into your account.
Our Services
Yes we certainly do: MOVE IN/MOVE OUT CLEANING PACKAGE: These are a deep clean and price includes:
Cleaning common areas such as kitchen and living areas
Cleaning inside the refrigerator and freezer
Cleaning inside the oven
Inside microwave
Cleaning inside of windows
Cleaning inside of kitchen cabinets
Removable scuff marks from walls
Removable scuff marks from baseboard
Inside bedroom closets (standard 2 closets)
Ceiling fans (customer must provide step ladder)
Includes cleaning supplies
FOR EMPTY HOMES ONLY and for additional extra’s please select from Extra's.
Please note: We do not clean blinds and the Move in/out package cannot be adjusted.
If you don’t want everything in the Move in/out package, leave question 1. as Residential and fill out rest of the questions select what extras you do need and book this way.
GB Cleaning Services specializes in regular house cleaning and apartment cleaning.
When you book with GB Cleaning Services, we estimate and recommend the number of hours for your booking based on the size of your home. There is a minimum booking time of 2 hours, and we also suggest that you do book the recommended number of hours just so our professional will be able to complete all of the tasks listed below. However, you do have the option of booking less than the recommended time – if so, please leave some notes after your booking has been confirmed so we can ensure that your GB Cleaning Services professional gets all your priority areas cleaned!
Our standard clean includes the following:
EVERY ROOM:
Dust and wipe reachable surfaces
Straighten up and organize
Vacuum and mop floors
Empty rubbish bins
BEDROOM:
Make the bed
Fold and organize clothing (within reason)
BATHROOM:
Scrub and disinfect the toilet, shower and sink
Clean mirrors and glass surfaces
Fold and hang towels neatly
Wipe and dust exterior cabinets and shelves
KITCHEN:
Load dishwasher - We load a few dishes not a full sink full
Wipe down appliance exteriors
Clean inside of microwave
Scrub and disinfect the sink
We also offer additional services, which are available on request (may add extra time to your booking):
Window cleaning
Fridge cleaning
Cabinet cleaning
Laundry wash & dry
EXCLUSIONS:
Due to insurance liability, safety constraints and other considerations, we unfortunately DO NOT offer the following:
Exterior window cleaning
Deep stain, pet messes and heavy soiling removal
Lifting of heavy items (over 10kg)
Cleaning of surfaces out of normal reach
Mould/biohazard removal
Pest removal and insect extermination
Steam/carpet cleaning
Landscaping
Blinds & window covering
We recommend all of our professionals to arrive at least 10 minutes before the scheduled booking time to ensure that they will be ready to start right on time.
All of our GB professionals are equipped with their own cleaning supplies and equipment. If you’d like, you can also provide your own supplies instead.
We also offer the following additional services, which are available on request (these may add extra time to your booking):
Interior window cleaning
Inside of refrigerator cleaning
Cleaning interior walls
Cleaning base boards
Interior cabinet cleaning and inside drawers
Custom cleaning – booking cleaner by the hour
Laundry wash & dry
Washing loads of dishes
Pet hair cleaning
Inside of closets
Inside of oven cleaning
Balcony cleaning
Deep cleaning
Super deep cleaning
All of our GB professionals have been through our extensive recruitment process, which has allowed us to build a large network of friendly and experienced cleaners who have been selected for their cleaning quality, reliability and customer service.
Based on your requested date and time, we work to match you with a professional that is most suited to your job.
The pricing is based on the number of bedrooms and bathrooms selected (which includes common areas such as kitchen and living rooms). Once you select everything including any extras such as inside of oven, deep cleaning, inside of cabinets, wash and fold etc you will see a total cleaning duration will be calculated for total hours and a price including sales tax. If you are satisfied then proceed and book your clean. You will see a CONFIRMED pop up message, this is your confirmation.
We also offer the ability to book a cleaner/s by the hour . This is what we call a Custom Cleaning option.
If you’d like, we also do offer additional services that you can select during the checkout process – these additional services add extra hour(s) to your booking.
Policies
If you are seeing messages such as ‘User does not exist in database’ when you are trying to log in, please ensure that you have entered the correct email address (the one you used to make your booking) and temporary password, which we have sent you via email after you made your first booking with us.
If you are still unable to log in, please ensure that you have clicked the email verification link that we provided in your first booking confirmation email. This will activate your account with us, meaning that you will be able to access your dashboard to view and edit any upcoming bookings!
You can change your password via your client dashboard – once you have logged in, go to the section named ‘Account Details’ and you will be able to change your password there.
You can change your credit card information via your client dashboard, under the section ‘Account Details’.
Log in button is at the top of the page.
If you have forgotten your password, you will be able reset it by clicking on ‘Forgot Password?’
You can see the details of all upcoming and past bookings on your client dashboard.
Don’t worry – click on ‘Forgot Password?’ and we’ll send you an email with your temporary password, which you can change after you have logged into your account.
Re-scheduling changes need to be made outside of 24hrs before the Booking: You have 24 hours before your scheduled cleaning to cancel your appointment. Any changes made with less than 24 hours notice will result in a fee equal to 50% of the original fee .
Cancel or reschedule anytime as long as it’s outside of 24 hrs of the booking. Customers are responsible for rescheduling and canceling. Emailing us to reschedule or cancel a booking is not valid.
If the clean was not canceled and the cleaner arrives to clean, the clean will be charged in full. If the cleaner arrives and no authorization was made to the front desk, the clean will be charged in full.
Customers are responsible for rescheduling or canceling cleans through the GB Cleaning Services dashboard. Emails sent to us to reschedule or to cancel a clean are not valid and will not be accepted.
In the rare event that you are not 100% satisfied with the job, please contact us so we can make it right for you. We will offer to send the same GB professional back to ensure that you are satisfied with the standard of our service. They will ONLY address what was missing, they will not re-clean your entire space.
In the event that you are not satisfied with your clean, we can re-clean any areas missed. Please make sure to email photographs of the missed areas to info@gb-services.org within 48 hours.
Depending on your location, the hours that we are available to clean changes. In order to check, simply going to our booking process, enter your address and proceed to the ‘Date and Time’ page. All of the available dates and times that we are available to clean your home will be shown there.
Usually, you will be able to schedule a GB clean to take place any time between 7am and 6pm, 7 days a week.
Our customer support line operates from 7am – 6pm, 7 days a week.
Trust & Safety
We want all of our customers to have the best possible experience with GB Cleaning Services. To ensure this, all of our housekeepers and maid professionals have gone through a strict recruitment process, from an in-person interview to a trial clean with one of our 5-star cleaners. Additionally, all of our professionals have paid cleaning experience in domestic home cleaning and have provided professional references.
In the rare event that you are unsatisfied with your clean, we will offer you a re-clean of the areas missed at a time that suits you, free of charge. We send back the same cleaner to ONLY address what was missed. This must be reported within 48 hours of the clean.
Yes! All GB Maids and Housekeepers have been through a thorough reference checking process in order to come on board with us.
Yes! All of GB Cleaning Services is fully insured and all of our home cleaning housekeepers are covered by public liability insurance. Our company proudly serves Omaha, Nebraska and surrounding areas.
Yes! All of our housekeepers and maids have had previous experience in paid domestic cleaning. Additionally, every professional must maintain a certain rating to remain on our platform.
All our maids and cleaning professionals are reliable and very experienced in their field. If you feel uncomfortable with the professional assigned to your booking, please contact us here and let us know about your concerns so we can find a solution for you as soon as possible. We proudly service Omaha, NE and all surrounding areas.
Yes! Your credit card information is not stored in our system – all payments are processed through a secure, 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.
Credit card payments are all processed the morning of each clean.
Yes we certainly do: MOVE IN/MOVE OUT CLEANING PACKAGE: These are a deep clean and price includes:
Cleaning common areas such as kitchen and living areas
Cleaning inside the refrigerator and freezer
Cleaning inside the oven
Inside microwave
Cleaning inside of windows
Cleaning inside of kitchen cabinets
Removable scuff marks from walls
Removable scuff marks from baseboard
Inside bedroom closets (standard 2 closets)
Ceiling fans (customer must provide step ladder)
Includes cleaning supplies
FOR EMPTY HOMES ONLY and for additional extra’s please select from Extra's.
Please note: We do not clean blinds and the Move in/out package cannot be adjusted.
If you don’t want everything in the Move in/out package, leave question 1. as Residential and fill out rest of the questions select what extras you do need and book this way.
GB Cleaning Services specializes in regular house cleaning and apartment cleaning.
When you book with GB Cleaning Services, we estimate and recommend the number of hours for your booking based on the size of your home. There is a minimum booking time of 2 hours, and we also suggest that you do book the recommended number of hours just so our professional will be able to complete all of the tasks listed below. However, you do have the option of booking less than the recommended time – if so, please leave some notes after your booking has been confirmed so we can ensure that your GB Cleaning Services professional gets all your priority areas cleaned!
Our standard clean includes the following:
EVERY ROOM:
Dust and wipe reachable surfaces
Straighten up and organize
Vacuum and mop floors
Empty rubbish bins
BEDROOM:
Make the bed
Fold and organize clothing (within reason)
BATHROOM:
Scrub and disinfect the toilet, shower and sink
Clean mirrors and glass surfaces
Fold and hang towels neatly
Wipe and dust exterior cabinets and shelves
KITCHEN:
Load dishwasher - We load a few dishes not a full sink full
Wipe down appliance exteriors
Clean inside of microwave
Scrub and disinfect the sink
We also offer additional services, which are available on request (may add extra time to your booking):
Window cleaning
Fridge cleaning
Cabinet cleaning
Laundry wash & dry
EXCLUSIONS:
Due to insurance liability, safety constraints and other considerations, we unfortunately DO NOT offer the following:
Exterior window cleaning
Deep stain, pet messes and heavy soiling removal
Lifting of heavy items (over 10kg)
Cleaning of surfaces out of normal reach
Mould/biohazard removal
Pest removal and insect extermination
Steam/carpet cleaning
Landscaping
Blinds & window covering
We recommend all of our professionals to arrive at least 10 minutes before the scheduled booking time to ensure that they will be ready to start right on time.
All of our GB professionals are equipped with their own cleaning supplies and equipment. If you’d like, you can also provide your own supplies instead.
We also offer the following additional services, which are available on request (these may add extra time to your booking):
Interior window cleaning
Inside of refrigerator cleaning
Cleaning interior walls
Cleaning base boards
Interior cabinet cleaning and inside drawers
Custom cleaning – booking cleaner by the hour
Laundry wash & dry
Washing loads of dishes
Pet hair cleaning
Inside of closets
Inside of oven cleaning
Balcony cleaning
Deep cleaning
Super deep cleaning
All of our GB professionals have been through our extensive recruitment process, which has allowed us to build a large network of friendly and experienced cleaners who have been selected for their cleaning quality, reliability and customer service.
Based on your requested date and time, we work to match you with a professional that is most suited to your job.
The pricing is based on the number of bedrooms and bathrooms selected (which includes common areas such as kitchen and living rooms). Once you select everything including any extras such as inside of oven, deep cleaning, inside of cabinets, wash and fold etc you will see a total cleaning duration will be calculated for total hours and a price including sales tax. If you are satisfied then proceed and book your clean. You will see a CONFIRMED pop up message, this is your confirmation.
We also offer the ability to book a cleaner/s by the hour . This is what we call a Custom Cleaning option.
If you’d like, we also do offer additional services that you can select during the checkout process – these additional services add extra hour(s) to your booking.
Urgent Issues
Re-scheduling changes need to be made outside of 24hrs before the Booking: You have 24 hours before your scheduled cleaning to cancel your appointment. Any changes made with less than 24 hours notice will result in a fee equal to 50% of the original fee .
Cancel or reschedule anytime as long as it’s outside of 24 hrs of the booking. Customers are responsible for rescheduling and canceling. Emailing us to reschedule or cancel a booking is not valid.
If the clean was not canceled and the cleaner arrives to clean, the clean will be charged in full. If the cleaner arrives and no authorization was made to the front desk, the clean will be charged in full.
Customers are responsible for rescheduling or canceling cleans through the GB Cleaning Services dashboard. Emails sent to us to reschedule or to cancel a clean are not valid and will not be accepted.
In the rare event that you are not 100% satisfied with the job, please contact us so we can make it right for you. We will offer to send the same GB professional back to ensure that you are satisfied with the standard of our service. They will ONLY address what was missing, they will not re-clean your entire space.
In the event that you are not satisfied with your clean, we can re-clean any areas missed. Please make sure to email photographs of the missed areas to info@gb-services.org within 48 hours.
Depending on your location, the hours that we are available to clean changes. In order to check, simply going to our booking process, enter your address and proceed to the ‘Date and Time’ page. All of the available dates and times that we are available to clean your home will be shown there.
Usually, you will be able to schedule a GB clean to take place any time between 7am and 6pm, 7 days a week.
Our customer support line operates from 7am – 6pm, 7 days a week.
You can contact us via email: info@gb-services.org For anything urgent, please call us at: (402) 590 6582
Punctuality is a top priority when we recruit our GB housekeepers. However, in the rare event that your cleaner is late, please contact us via phone and we’ll help to resolve your issue immediately.
Punctuality and reliability are two of our top priorities when we recruit our GB professionals. In the rare event that your cleaner doesn’t show up, please contact us via phone and we’ll help to resolve your issue immediately.
At GB, we try our best to estimate the number of hours that your job requires. However, as you know, every home and every job is different, so your cleaner may need more time than you originally booked for. If this happens and you are happy with the cleaner spending more time at your home, please contact us to update the booking and we’ll let you know what the additional cost is. Or call us on 402 590 6582.
Reliability is a top priority when we recruit our professionals. This is to ensure that your cleaning experience goes smoothly without a hiccup. However, in the rare event that something goes wrong and you’d like to file a damage claim, please contact us and we’ll assist you in resolving the issue immediately.
Reliability is a top priority when we recruit our GB professionals. This is to ensure that your cleaning experience goes smoothly without a hiccup. However, in the rare event that something goes wrong and you’d like to file a damage claim, please contact us and we’ll assist you in resolving the issue immediately.
Reliability and cleaning quality are top priorities when we recruit our GB professionals. This is to ensure that your cleaning experience goes smoothly without a hiccup. However, in the rare event that something goes wrong and you’d like to file a damage claim, please contact us and we’ll assist you in resolving the issue immediately.